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Patient Management
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The New Patient Call

Turning inquiries into appointments.. Dental  administration team members are truly the “Directors of the First Impression” for new patients, and they have approximately 17 seconds to “make it or break it.” Many new…

Tips on How to Interact with Patients Who Have Mental Health, Intellectual, Learning Disabilities or Language/Speech Impairments

The Accessibility for Ontarians with Disabilities Act ( AODA) is a law in Ontario that allows the government to develop specific standards of accessibility and to enforce them. Recognizing the history of discrimination…

Modern vector template for your business project

5 Ways to Attract New Patients to your Practice

Modern vector template for your business project

Partners In Prevention 1

Tesla and what we know as a “cavity”

Have you been following what Tesla (Elon Musk) is doing to electricity markets with its new Powerwall battery for your garage? This new technology promises to disrupt the source, distribution and use of…

Partners In Prevention 1

The Boomers’ impact on dental care has just begun

Andre Picard, the Globe’s healthcare columnist, recently wrote an article on the aging population’s impact on overall Canadian healthcare. But what about the impact of the aging Boomers on the dental care system?…

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The Patient is a CUSTOMER

Your critical area of focus… In today’s fast paced world of change, competition and customer (patient) sophistication, it is critical to focus on your service, reputation and referrals. Also critical, is to know…

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Attitude Required for Collection Calls

How to maintain a good relationship with the patient  Making collection telephone calls is critical for past due amounts that are owed to the practice by the patient. The goal of your collection…

Partners In Prevention 1

How loyal are patients to their dentist?

In the US, there has been a surprising level of shopping and switching health care insurance plans during this second season of renewals under Obamacare. Almost 1 in 3 changed plans on the…

Bloggers can be the Brand Ambassadors for your Dental Practice

The best endorsement for your dental practice can come not from paid advertising or other forms of promotion, but from your own patients. New patients will typically have a greater trust in the…

Tuesdays with Transitions

STOP the Cancellations While you Sleep!

Supporting and Enforcing Your Cancellation Policy..  One the quickest and easiest way to begin supporting your Cancellation Policy is to STOP accepting appointment changes and cancellations to be left with your service or…

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What makes a good dental professional?

In his blog titled An Ounce of Prevention, Dr. Ashish Jha of the Harvard Medical School recently reported on his twitter poll of “what makes the best doctor.” The results had very little…

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