Philips Sonicare
Sandie Baillargeon

Employment Standards Act Compliance Audits Have Started

​Your office may have already received a letter from the Ministry of Labour that states it is proactively inspecting professional offices on April 1, 2015. The Ministry inspector will be looking for any…

Tips on How to Interact and Communicate with Patients who have Mental Health, Learning or Language Disabilities.

Tips on How to Interact and Communicate with Patients who have Mental Health, Learning or Language Disabilities. Mental health disabilities are not as visible as many other types of disabilities. you may not…

Accessibility Standards for Dental Patients Who Have Hearing Loss

Over the next few weeks we will be discussing how to interact with patients who have disabilities. Last week we discussed tips for interacting with patients who have vision loss. The intent of…

How to Train Your Staff to be Compliant with Accessibility for Ontarians with Disabilities Act (AODA)

During the next several weeks, DOCS will be providing you with tips on how to interact and communicate with patients who have specific disabilities. We recommend that you print each email and add…

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Is Your Dental Office Prepared for a Business Interruption Due to a Pandemic?

Every day we are hearing more about the spread of the Ebola Virus and Enterovirus D-68. You may not think that a pandemic will affect your business, but it is better to hope…

Make a Connection and Close the Sale

Today’s dental patients are much more sophisticated about how much they know about dentistry and how they make decisions about their dental health. With dental offices popping up practically on every corner, it’s…

Assess the Risk of Workplace Violence in Your Dental Office

By now, dental offices likely have their policy regarding workplace violence posted on the Health and Safety board, reviewing it annually. An important part of your health and safety program is performing a…

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Is Your Dental Office Compliant with the Canadian Anti-spam Legislation (CASL)

Effective July 1, 2014, there is another new legislation that has a direct affect on dental offices. It is the Canadian Anti-Spam Legislation (CASL). The CASL creates a new set of specific rules…

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How to Perform a Workplace Violence Risk Assessment

The first step in all health and safety programs consists of a risk assessment of workplace hazards or potential hazards. The purpose of workplace violence assessment checklist is to assist employers with performing…

How to Fill Your Hygiene Schedule and Keep it Full – Five Simple Steps

One of the biggest challenges that plagues most dental offices is downtime in the hygiene schedule. Even now when there is increased access to contact patients through email, text messages, holes may still…

A Three Step Approach to Adding Implants to Your General Practice

Are you missing important business opportunities and practice builders? Do you know that studies have shown 75% of your patients would choose implants over traditional replacements for missing teeth, such as bridges and…

Being in Tune with Patient Comfort

How important is music in your dental office? In most offices I visit the staff usually don’t even notice the music because they are so used to it that they have tuned it…

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Health and Safety Policies and Procedures During the Flu Season

It’s that time of year again when patients are cancelling appointments due to illness and staff are calling in sick. When your employee comes to work sick, she can infect the rest of…

Marketing to Millennials

If you are anything like me, it is with great trepidation that I have entered into the world social media, likely because I don’t understand most of it. In dentistry we go to…

How to Connect with Your Dental Team

How do dentists connect with their employees?. One easy way to stay connected and keep the lines of communication open is to conduct daily starters. Hold daily morning huddles at the same time…

Top Ten Issues to Consider When Preparing Your Practice for Sale

If you are preparing your practice for sale, you need to view your practice objectively through the eyes of the purchaser. The following is a list of the top ten issues that would…

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