APIE Approach to Health and Safety Programs in Dental Offices
Dental professionals, especially hygienists, will be familiar with the acronym APIE in their approach to clinical care. APIE stands for Assess, Plan, Implement and Evaluate. When implementing a Health and Safety Program in…
How To Increase Your Bottom Line in a Slow Growth Economy
In a slow growth economy, many dentists found that although revenue targets did not perform as well as expected, they made more money. Running an efficient practice, especially during times of economic stress…
Does Your Office Have an Infection Control Committee or Representative?
Everyone knows that infection control is the responsibility of all dental office staff. Patients and employees are only safe from infectious processes when everyone consistently follows good infection control techniques. The purpose of…
Hiring Independant Contractors in Dentistry is Risky Business
Dental employers may think that hiring independent contractors is easier than hiring an employee and less expensive. Although it may seem like a good idea, the risks are very high and you can…
Do You Have a Policy to Cover Civil Emergencies and Business Interruptions?
In the wake of the many violent events that occurred not only in Boston, but also consider the arrests of the terrorists in Toronto and Montreal, the violent robbery and shooting at a…
Telephone Techniques 101 – Back to the Basics
Nowadays practically every dental office employee has a cell telephone and is adept at using it to stay in touch with friends and relatives through either live conversations or text messages. Telephone communications…
How to Develop an Effective Infection Control Program – Plan – Monitor – Evaluate
There is no doubt that everyone in the dental community has heard the story of the dentist in Tulsa, Oklahoma who may have infected 7000 patients due to improper sterilization of instruments and…
What is Workplace Violence and How Do I Protect My Employees?
Providing a safe working environment in which all individuals are treated with respect and dignity is more than just posting a policy. It is necessary to have a continuous program in place that…
How to Protect Workers Who Work Alone
There is a great deal of buzz in the dental community about workplace inspections that are being conducted by the Ministry of Labour. The inspections are occurring and it’s important for all dental…
Today is Dental Staff Appreciation Day
The Power of Appreciation I officially declare today Dental Staff Appreciation Day! Studies have shown that dental staff are more motivated by a simple ‘thank you’ than they are by financial rewards. Employees…
Top Five Tips and Traps When Processing Predeterminations
Insurance companies deliberately make it difficult for patients to receive the benefits that they deserve. These are tactics that insurance providers use to retain as much money as possible in the insurance company…
Top Five Reasons Why Your Dental Practice Should Have Dental Daily Operating Policies and Procedures
To survive and thrive in dentistry, your practice needs to be dynamic and provide consistency of service to your patients. Implementing Standard Operating Policies and Procedures (SOPS) will provide consistency and protect your…
Zero Tolerance for Workplace Bullying and Harrasment
We hear a lot about bullying and harassment these days, especially when it involves cyber bullying using social media. We also know the devastating effects that may result from excessive bullying. As the…
Top 10 New Year’s Resolutions for Dentists and Office Managers
It’s that time of year to make New Year’s resolutions, regardless of whether or not we intend to keep them. Why not try to make resolutions for your practice that are easy to…
How Santa Deals with Change in the Workplace
‘ Get beyond the Red Wagons The only constant in life and in business is change. Santa realized that, although the elves were masters at making little red wagon. Changes were happening in…
The Leadership Secrets of Santa Clause
It’s not easy being Santa Claus. You may not know this, but Santa has two roles that people rarely associate with him; Santa the Manager and Santa the Leader. After all, he is…










