Philips Sonicare
Sandie Baillargeon
Being part of a white collar environment

Profit is Not a Four Letter Word – But Loss is!

  A few years ago I gave a lecture in Calgary about business systems that support dental implants. At the break I was approached by one of the doctors who brought his entire…

What Every Dental Office Needs to Know About CASL Before July 1, 2017

If you are communicating with your patients through email, social media and text messaging, you need to know the rules.  There is a legislation that has a direct affect on dental offices, it…

dental team 1

The Power of Appreciation

Studies have shown that dental staff are more motivated by a simple ‘thank you’ than they are by financial rewards. Employees need to be validated and appreciated as worthwhile human beings every day….

What to Expect When You are Expecting… an Employment Standards Audit

Dentists who employ staff of any number, from 1 to 100 or more, must follow the rules of the Employment Standards Act (ESA) for each province. Knowing the rules that employers must follow…

How to Market Your Dental Practice for the Best Return on Investment

The purpose of marketing is to guide and direct the patient to make value based decisions that satisfy their lifestyle needs as well as improve their health. To accomplish this you need to…

AODA Compliance for 2016 – Giving and Receiving Feedback

As discussed in previous articles, all businesses are required to be compliant with accessibility standards to accommodate your patients who have disabilities. In 2015 the Customer Service Standard was the first to standard…

Top 10 New Year’s Resolutions for Dentists and Office Managers

It’s that time of year to make New Year’s resolutions, regardless of whether or not we intend to keep them. Why not try to make resolutions for your practice that are easy to…

The 8 Leadership Secrets of Santa Claus

It’s not easy being Santa Claus. You may not know this, but Santa has two roles that people rarely associate with him; Santa the Manager and Santa the Leader. After all, he is…

How to Deal with Change in the Dental Workplace

The only constant in life and in business is change. Changes are happening in the dental marketplace with offices opening almost on every corner. Large corporations are buying existing practices and building new…

Tips on How to Interact with Patients Who Have Mental Health, Intellectual, Learning Disabilities or Language/Speech Impairments

The Accessibility for Ontarians with Disabilities Act ( AODA) is a law in Ontario that allows the government to develop specific standards of accessibility and to enforce them. Recognizing the history of discrimination…

Who Are the Five Victims of Dental Insurance Fraud?

Studies show that 3 out of 5 dentists will face fraudulent activity in their offices at some time during their career. The alarming statistic leads one to wonder how many dental offices are…

Three Essential Steps to an Effective Human Resources System in Dentistry

Labour Day has been celebrated on the first Monday in September in Canada since the 1880s. The origins of Labour Day in Canada can be traced back to December 1872 when a parade…

Do Dental Offices Need to Have Emergency Eyewash Stations?

This is one of the questions that we are being asked by several dental offices, even though the risks of an eye injury occurring in a dental office are quite high. Dentists are…

What Dentists Need to Know About Employee Handbooks

There are many dental employers who mistakenly believe that by providing a new Employee Handbook and a signed acknowledgement form is the same as a new employee-employer contract or agreement. Dentists should realize…

Employee or Private Contractor ? Know the Risks

The following article was co-written by Sandie Baillargeon, DOCS and Mariana Bracic, MBC Legal Dental employers may think that hiring independent contractors is easier than hiring an employee and less expensive. Although it…

Your Health and Safety Program Must Include Compliance Training for Ontarians with Disabilities Act (AODA)

The Accessibility for Ontarians with Disabilities Act (AODA) is a law in Ontario that allows the government to develop specific standards of accessibility and to enforce them. Recognizing the history of discrimination against…

Blog OHJ © 2017 All Rights Reserved