Tune Up Your Practice Management Systems
Accounting systems and financial statements provide you with valuable information about the financial health of your practice. It is important to know what the numbers mean, how they affect your practice and what…
World Wide Web
Is Your Website Really Working? The world of websites and online marketing can be confusing. Dentists and their staff often feel like their website could be doing more for them, but aren’t quite…
Remote Access: You CAN Take it With You
Remote Access There is little doubt that dentists find their professional lives very busy in the modern world. With the advent of many new technology systems, there is more and more information that…
Staff Bonuses Vs. Benefits
STAFF BONUSES VS. BENEFITS Hiring “the right people” can be tough, but it is arguably the most important function you will ever perform. You must have a top performing team in place to…
Hiring is Risky Business – What You May Not Have Learned in Dental School
Hiring and Firing is Risky Business! Human resources management should be a mandatory subject that is taught in dental school. After all, it is the staff that really controls the practice while the…
Purchasing a Digital X-Ray System
Three Things You Need to Know Before Purchasing a Digital X-Ray System While many practices have made the leap to digital x-rays over the past decade, over 50% are still not using digital…
There’s Something Fishy Happening in Customer Service in Dentistry
There’s Something Fishy in Customer Service in Dentistry Whenever I teach Transformational Customer Service in Dentistry, I show a video called Fish! Fish is about a fish market where the energy is so…










